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      JCPenney

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      JCPenney reviews

      Not a bad place to start - Service Lead Expert JCPenney Employee Review

      4.0
      Nov 8, 2012
      Service lead expert
      Recommend
      CEO approval
      Business outlook

      Pros

      -Great promote within mentality -Company values input -Great prices -Great discount on already great priced merchandise -Work two weekends, get one weekend off -Nice benefits

      Cons

      -Ron Johnson expects too much without providing the salary to support adequate staffing -Somehow they expect us to take care of customers while we have a hundred other things to do -I don't have time to do everything they expect in a 40 hr workweek. -No overtime, but I work off the clock a lot -

      Explore other reviews about JCPenney

      5.0
      Jan 20, 2026
      Operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Laid back work, nice people to work with.

      Cons

      Sales driven. There doesn't seem to be much training on how they want the cashiers to do their job.

      1.0
      Jul 6, 2026
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      The employee discounts were alright

      Cons

      As a Cashier or Omni associate they don't take you seriously. Leadership loves to play hot potato with responsibilities and many times cashiers gets stuck with it. When dealing with angry customers they the managers don't show up or completely undermine you making you look like an ___.

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