5mo
Thank you for your feedback, we are really pleased that you recognize our company culture, which embraces flexibility and new ways of working. We are also pleased that you recognize the autonomy you have within your role, as we believe this promotes innovation and creativity in line with our core values.
It’s great that you have shared ideas on what can be improved in the business, and we believe that our new colleagues have a fresh perspective which we encourage them to share.
We acknowledge your comments about the complex management structure, and this is something we are actively working on. Over the past few years, we have transitioned from a de - centralised structure where colleagues reported locally, to a centralised structure organized by function. We are now focused on a verticalised structure where we can operate in the most customer-centric way and will continue to work with colleagues on embedding this structure.
Thank you again for your positive and constructive feedback, if you have any other views or ideas, please speak to your line manager and / or the HR team. We wish you continued success in your role with us.