Work home life non existent - Customer Service Representative Isagenix Employee Review

1.0
Aug 27, 2019
Recommend
CEO approval
Business outlook

Pros

The people, not much more than that.

Cons

Isagenix is all about family, yet when it comes to home, work life. Isagenix could care less about their employees family especially if you work in the call center. CS doesn't get holidays off. It's so called voluntary but it's more like volentold. Management loves to micromanage.

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Isagenix Response
6y
Dear Former Employee, Thank you for your feedback. We appreciate hearing about your experience at Isagenix. We’re glad you enjoyed working with the people here, as we have a great team and often hear positive feedback about them. We’re sorry you were not satisfied with other aspects of your employment, as we strive to be a best place to work. Our Executive Leadership Team places a high value on family and providing a good work-life environment. Regarding Customer Care and holiday scheduling, we’re open most holidays except Thanksgiving, Christmas, and New Year’s Day. On holidays when we’re open, we have limited Customer Care staff, and they work shorter shifts than usual. We ask for volunteers to fill shifts. In appreciation for their time, Customer Care employees who work on holidays receive time-and-a-half pay or a floating holiday to use in the future. Thank you again for your feedback and for all you did while employed at Isagenix. If you wish to provide additional thoughts or details about your experience, please email EmployeeRelations@isagenixcorp.com.

Explore other reviews about Isagenix

5.0
Sep 16, 2025
Recommend
CEO approval
Business outlook

Pros

Isagenix has been my professional home for nearly a decade, and it stands out from the six other companies I worked for before. I’ve never experienced the same level of commitment to employee well-being, and during challenging times I’ve always felt genuinely supported. What sets Isagenix apart is its strong focus on work-life balance, which goes beyond standard policies. Generous PTO, remote Mondays and Fridays, a birthday day off, and early holiday releases are a few examples, but the greater impact is how employees are genuinely valued as people, not just workers. The culture is collaborative, supportive, and inspiring, and the people I’ve worked with are relationships I know will last a lifetime.

Cons

As with any established company, there are periods of transition and change. I see this less as a setback and more as a natural part of the company’s evolution. While those moments can be difficult, I’ve seen leadership make consistent progress in improving transparency and communication, which makes navigating change much easier.

3.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, people, expertise, opportunity, culture

Cons

Pay was poor, frequent layoffs, disconnect from leadership and lower levels

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