Pros
My co-workers were the only thing that made life bearable at Iris. There are a few bad apples but generally speaking, the people throughout the company are hard-working and smart and will go the extra mile to get the job done. Iris does Relativity very well. I’ve worked at law firms and service providers and have yet to see a company invest as much time and money in the platform. Without doubt, the company is very innovative. Service offerings like Iris ARC have helped to push Iris to the next level and this is evidenced by the company’s acquisition by Epiq Systems.
Cons
As other Glassdoor reviews have mentioned, Iris prefers to work its employees until they are burned out. The company expects its Client Services staff to proactively communicate with clients and offer the best customer service in the industry. However, the amount of email that CS teams have to contend with on a daily basis is mind-boggling. I worked on a team that was responsible for monitoring 10+ client-facing email aliases and it’s not uncommon to get hundreds of emails per day from clients and internal teams. If you can consistently handle 80-90 hour work weeks and can openly articulate your accomplishments to management, you will be very successful at Iris. Do not expect that same success if you are type of employee that gets the job done in half the time with little to no fanfare. It’s no secret that the turnover rate at Iris is very high. Instead of hiring enough people to handle the work, management seems to accept the turnover as the price of doing business in eDiscovery. If someone leaves, they will hire a cheaper replacement or better yet, dangle the “promotion carrot” in the face of a junior employee and dump the responsibility in their laps without increasing their pay. Adding to the stress of the workload is the fact that the company does not have a formal onboarding or training program, at least not for Client Services staff. The average CS employee is hired and is interacting with clients within a day or two of starting. Employees learn internal processes and procedures while fulfilling client requests.