Decent Opportunity for Entry-Level IT - IT Support Technician Invision Technologies Employee Review

This place is a great place to work and learn the ins and outs of technology within businesses. Throughout the time I have been there, I have learned a good amount of knowledge in the MSP world and have been supported through every step of the way by the supervisor. It's a great place to work and I'd recommend it for anyone who is eager to get into the field of IT.

No cons if you show a willingness to learn

Opportunity to work on a multitude of different line of business applications. Remote and on-site support opportunities. Six months there would be like working 1 year somewhere due to the diverse clientele you have to support. Incentivize to earn raises based on continued education and certifications Pay is on par with the area. Laid back atmosphere for the most part.

Can be overwhelming with the amount of tickets they try to schedule you for and often time allotted to complete tickets is not practical. There is no real training plan for low to no experience tech just, OJT and following previous techs configs or notes. Bottlenecks in expertise and sometimes slow support from peers when needing support with a ticket Focus on meeting SLA trumps keeping clients’ systems updated, optimal protection (cybersecurity), and efficient performance.