Pros
The snacks are ok most of the time. They pay for certifications. The engineering staff is kind and supportive.
Cons
I was promised an inclusive environment with training and support, I received gas lighting and derision from my direct supervisor. In the 9 months I was employed here most of the one-on-one meetings I had with my direct supervisor were canceled by them for no reason. Feedback came in the form of either silently forwarded surveys from clients (mine were all 5 stars btw) or write ups threatening to fire me for things. On at least two occasions I was written up for doing something that the direct supervisor instructed me to do. I regularly closed more tickets than most of the other engineers and build out most of my time to tickets during the week. I was still let go because "it's not working out". I then had to file a labor and industry's complaint to receive my final paycheck because it was over 2 weeks late. I am still waiting on my unemployment that I was told would not be an issue to receive. I assume that I am being trash talked t(he way all former employees seemed to be) in the daily stand up meeting. As of today they still have my picture on their website claiming that I'm an employee and several client testimonials for service I provided. They specifically have to hire people who will fit in with the management style. If you are a neurodivergent in any way do not even bother applying because the people who do "training" will make assumptions about you and be profoundly unhelpful. I was encouraged by my direct supervisor to get (paraphrased) "a certification, any certification". I'm certain that one of the reasons she considered me a failure is that I was dragging my feet on getting an entry level cert, because I was studying for AZ-104. Now on to the technical stuff: The documentation is a mess. They copy and paste things from old clients to new clients nobody bothers to audit or fix anything until there's a major error. The people in charge of automation don't bother to automate anything. The people in charge of patching past the book to the service department when something goes wrong (and it frequently does because of the mediocre environment). Their answer to having a lot of open tickets is to make a contest to see who can close the most tickets that week, instead of doing something productive like proactive management of IT resources. I could go on but I won't. The short answer is if you're reading this as a perspective employee, don't work here unless you need the money. If you're reading this as a perspective client, don't hire them unless you can't afford anyone else.
