Pros
You could negotiate a decent salary Also, when the job is tough and the job environment is not healthy, people they stick together in a very nice team way. The company sometimes hire people without any experience in the role.
Cons
Unfair treatments and unfair benefits differences between employees. For the employees who are not part of the family, this environment can present difficulties (nepotism, showing favouritism to relatives, everyday family drama). Also, the management do not have enough procedures to support the people working in operations. Some department are overloaded with requests and employees do not have enough tools or supports to succeed in offering the clients a good service quality. Finally, I’d like to mention that the boss has reprehensible behaviour with women.