In a crisis, they let you down. - Alarm Technician Interface Systems Employee Review

1.0
Mar 27, 2020
Recommend
CEO approval
Business outlook

Pros

Not many. Ok pay, flexible schedule

Cons

Untrained chat support team Rude, egotistical work environment Abusive coworkers

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Interface Systems Response
6y
Thank you for your review. I am sorry to hear of the issues you are having. Being a remote technician will have its challenges but I would like the opportunity to make your work experience more positive. Please contact me so we can discuss your issues. I will then work with management to find solutions. You can find my contact information on InterConnection. Donna Kulage, SVP Human Resources

Explore other reviews about Interface Systems

5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Everyone is amazing, friendly staff and willing to help you! Great company to work for.

Cons

nothing at all, everyone is amazing!

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Interface Systems Response
5d
Thank you for the wonderful feedback! We’re so glad to hear you’ve had such a positive experience with the team and feel supported by those around you. We appreciate you being part of Interface and helping contribute to that great culture.
3.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

1. The front line workers are fantastic. Most are willing to go above and beyond to get the job done, and pitch in when things go wrong (as they often did). 2. Many jobs can be done remote, which is great for families and employees 3. Health care was very good and low cost for employees

Cons

1. There was an incredible amount of micro-managing 2. Metrics consumed a good part of your day, but rarely added much value 3. Project managers viewed as glorified administrators, and were often the scape goat when things went wrong.

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Interface Systems Response
5d
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with your coworkers, benefits, and remote work flexibility. We’re sorry to hear other parts of your experience did not meet expectations. Your comments around process, communication, metrics, and support for project managers are valuable and will be shared with the appropriate leadership teams for review.
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