Team Environment - Client Services Administrative Specialist Intellivo Employee Review

5.0
Aug 9, 2021
Recommend
CEO approval
Business outlook

Pros

The interview process for BRG great. I had one short phone call with HR, a 30 minute phone interview with my (now) manager, and a 30 minute video interview with the team I am now working with. I was asked specific questions about my employment history and gave examples of how I tackled various situations in the past. The company, the position, and expectations for the employees was clearly defined. I was able to ask questions and I had a good understanding of the position before I started. I also appreciated that my manager called me to offer the position before sending the offer letter. I was not pressured to make a decision at that moment, but I thought the personal touch was nice. During my few days/weeks, I did hands-on training with my team, but I also shadowed people in other departments. It was very beneficial because it has helped me understand the flow of the company and see how my role fits into the larger picture. Management is terrific. They genuinely care about their employees and want to see them succeed. I have found everyone I have worked with to be nice and helpful. This business sector is new to me, and I have felt supported as I learn and navigate something new. The company is a team-environment. By helping one another succeed, everyone benefits. My position is remote, but I do not find that to be a disadvantage. By utilizing software with messaging, screen-sharing and conference calls, I am just as productive here as I would be in a physical office environment. I feel appreciated every day I am at work, which is something you do not find at every company.

Cons

I haven't worked here long enough to find anything to share in the "cons" category. No company is perfect, but I do not have any complaints at this time. I personally like working remote, but perhaps this environment might not be best for everyone. I am unsure if future positions local to Memphis will be posted as in-person or remote, but that is something to consider if you are an applicant.

Explore other reviews about Intellivo

5.0
Aug 1, 2025
Recommend
CEO approval
Business outlook

Pros

Good work life balance Positive culture

Cons

Not the most exciting of industries

1.0
May 19, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I genuinely can’t think of any other than it’s a job in this terrible economy and fortunate to have a paycheck.

Cons

If you read the company’s replies here, it’s a lot of words that don’t actually say anything. It feels more like optics than accountability. As a long time employee, I’ve seen multiple leadership changes and none of them have improved the quality of work or the culture in any real way. Some of the more recent leadership hires have only made things worse. Experienced employees are being let go, while the people who stay are expected to take on work that isn’t even part of their role. Everything feels disorganized and reactive instead of intentional. On top of that, there’s very little flexibility. Schedules are rigid and even PTO is handled in a way that feels overly strict and nickel and dimed rather than supportive. The overall approach to employees feels transactional, not like people are actually valued. There is also a heavy level of micromanagement. Even in situations where employees were allowed to work remotely due to weather, there was constant pressure to account for time and activity in a way that felt excessive and unnecessary. Calling it “growing pains” doesn’t make sense at this point it’s been years of the same issues while adding new ones regularly. At some point, it’s just how the company operates. It’s honestly surprising the company has some solid clients because internally things feel inconsistent, impersonal and most times chaotic. There’s no clear and consistent direction and leadership really just pretends to know what they’re doing. At the end of the day what’s presented externally doesn’t match the day to day reality internally.

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Intellivo Response
1mo
Thank you for taking the time to share your perspective. We recognize that experiences can vary, particularly during periods of growth and change, and we understand the importance of ensuring alignment between what is communicated externally and the day-to-day experience of our teams. Transparency and communication are areas we continue to focus on as a leadership team, and feedback like this helps us identify where we need to be more consistent and visible. We’re focused on strengthening consistency across leadership and ensuring expectations and direction are clearly communicated across the organization. We appreciate you sharing your feedback.
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