Moving UP - Customer Service Intelli-Heart Services Employee Review

Company is taking care of employees during COVID-19, no layoffs, shout out to them for this! Coworkers are smart hard working group and we are always learning. Most have been with the company for many years. We are watching patients across the country around the clock, it is a mini ICU cardiac telemetry environment. Clinical director is a library of ECG and always working with telemetry staff and our doctors. The mantra is to take care of every patient like they are your family. It is a hard working bunch, but we love what we do. During Covid, felt the need to express how blessed this job is.

We do a lot of extras scanning and reporting but the accounts don't really know how much work we do to get it right..but usually they are appreciative. In the last year, company launched a new monitor and I think it self-funded and took awhile to take off. It paid to hang in there. We are doing a lot to help patients during the crisis and so its worth it.

Will teach medical billing on the job. Team is knowledgeable, patient, friendly and serious. Helped me with grad school with recommendations and supervisor experience. The owner is so sweet and puts a lot of time into getting to know her employees. I will miss a lot of friendly faces as I leave for school.

Management must be quicker to get rid of poor performance employees. Management needs to see you can't fix someone who doesn't want to work and they bring us hard workers down. Although mostly gone, from my point of view, a handful of dramatic and negative "click" of friend employees were very damaging . The majority of my coworkers have been with company for many years and are invested, serious, hard working, and want to learn and grow. Being thrown in the mix with slackers that literally would sit around not working and talk endlessly about food orders and dishing out mud slinging gossip when management not watching was not productive. With Covid, most left, thank goodness...hopefully there is reflection here.