Pros
Keg refrigerator, which I do not consider a pro but some people may.
Cons
Where do I even start? The technology is outdated; the dev team refuses to keep up with/fix bugs (they're added to one of three lists that no one ever looks at); everyone is passive-aggressive and hostile to change; the system is straight-up broken and doesn't work, but the technical support people are blamed for not being able to identify the problems. When I was there, there was no QA. Let me repeat: this technology company did not have quality assurance until the week I left in late February 2021, after 8 years in operation. I was told on many occasions that the company "didn't want to focus on old things" and "needed to break things and move fast to get new improvements added" to a system that did not function. There is no documentation of any processes. There is no training. Everyone is expected to train themselves. I managed to work here for over a year without using a single one of IV's apps ONCE because there is no training on their system. I had to write my own training materials just on ZenDesk and the backend system, then I was forced to train all of the other technical support agents while working a massive amount of unpaid overtime during the beginning of the pandemic. It took six months after that of fighting to even get a meager pay raise. Also, alcohol culture was rampant. The keg refrigerator was only part of the amount of alcohol thrown at us. I swear everyone here is an alcoholic and drinks during the work day. It sucks to be around. Also, the head programmer is not only r*cist, but specifically r*cist against the clients!! He makes really horrible comments about the non-white clients IV has and no one bats an eye. This is an incredibly toxic and failing business that should have been in the ground years ago but is limping along by the grace of desperately trying to gain more clients than they lose. And that isn't working out for them. My manager didn't pay his own brother-in-law, who was a contractor technical support agent, for SIX MONTHS. He couldn't pay his own family!!! I'm not sure that man was ever paid!! Basically, if you love doing work for free and having mean, alcoholic coworkers, this is a great place for you!!! Otherwise, give it a pass.