Awful Company- NO new hire on boarding. Thrown to the wolves - Director of Sales and Marketing Integral Senior Living Employee Review

1.0
Nov 21, 2024
Recommend
CEO approval
Business outlook

Pros

I truly don't know of any positives. They come across as a good, ethical company, but in reality, at least in my experience, it was far from that.

Cons

NO corporate on boarding for new employees. NO idea who internal HR was, so I had no support when major issues where going on at my community. My regional was nice, but all he cared about was the direct success of the community without fully understanding why it had been failing for so many years, and not investing in me as an employee directly. Whenever I came to my regional with my very real and serious issues, It was always back to production and not solving the problem. I INCREASED the census by almost 10% in under 2 months, and got zero recognition for my very real successes. I even got a 5 star review within the three months I was there. The ED was awful to me for no reason (at least nothing was ever communicated to me) and I feel like I was truly abused by this community. I wouldn't rate ISL so low, had anyone actually cared about what was going on in that community. It's filled with "mean girls" who act like teenagers and barely run a community. I have never been so sad to quit a job because I LOVED my role and the residents, but felt was so utterly disrespected by my ED and upper leadership who clearly didn't care about what was going on

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Integral Senior Living Response
1y
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience and appreciate you taking the time to share your thoughts. We understand the importance of proper onboarding, support from leadership, and clear communication, and we take your concerns seriously. Your experience with HR and leadership will be reviewed so we can improve these areas for future team members. We value the hard work you put into increasing census numbers and are sorry that your efforts were not recognized as they should have been. We wish you the best in your future endeavors and are grateful for the feedback you've provided.

Explore other reviews about Integral Senior Living

5.0
Aug 19, 2025
Recommend
CEO approval
Business outlook

Pros

Home office team engaged & present at the community level.

Cons

Nothing to note, interactions were all good.

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Integral Senior Living Response
9mo
Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with Integral Senior Living was positive and that you felt supported by our home office team at the community level. It’s wonderful to know those connections made a difference, and we appreciate your kind words.
3.0
Feb 10, 2026
Recommend
CEO approval
Business outlook

Pros

The team cultivated was always amazing to work with and are a great team!

Cons

The business office falls 100% short of competence regarding customer service for its employees, residents and especially its consumers.

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Integral Senior Living Response
3mo
We appreciate you sharing your experience and are thrilled to hear such kind words regarding your "amazing" team and Laura’s incredible leadership! While we take great pride in our mission to better serve seniors, we also hear your concerns regarding the business office’s communication and the need for clearer regional training to eliminate procedural ambiguity. Your feedback is important, and we are committed to ensuring our administrative support and customer service match the high standards set by our frontline teams and leadership. Thank you for your dedication to our residents and for helping us identify these specific areas for growth!
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