Great training but mixed support from team leaders - Customer Service Representative (CSR) InteLogix Employee Review

2.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Thorough training for 4 weeks and 4 weeks of actual on-the-phone training with assistance from co-workers

Cons

Depending on your TL, it could be helpful or not.

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InteLogix Response
1d
Thank you for sharing this feedback and for your commitment during your first year at InteLogix. We're glad to hear that your training experience, in both environments, was a positive one. At InteLogix, we are invested in building a thorough onboarding process and it's great to know that came through for you. We also hear your concern about the consistency of support from team leaders. Providing reliable, effective leadership across all teams is important to us, and feedback like yours helps us identify where gaps may exist. We encourage you to reach out to our HR team at HR@intelogix.com to learn more about your specific experience. Your perspective plays a direct role in helping us improve our workplace and the overall employee experience.

Explore other reviews about InteLogix

5.0
Sep 19, 2025
Recommend
CEO approval
Business outlook

Pros

good benefits. Work from home available

Cons

nothing but positive environment for me

3.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

The managers are some of best I have ever had. When you need help they are always willing to step up and help.

Cons

Sometimes mandatory overtime is inconvenient.

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InteLogix Response
1mo
Thank you for sharing this! We're proud of our management teams and glad that support has been a consistent part of your experience. Feedback like yours is exactly what has earned InteLogix a Great Place To Work® certification. We also noted your comment on mandatory overtime, and we will continue to evaluate how we staff and schedule our teams. We appreciate you being part of our team.
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