May 2, 2015
Anonymous employee
Instabill Response
10yThank you for your feedback. We appreciate any and all input on how we can become a better company, and we too believe the merchant services industry is ‘great,’ and potentially lucrative. We regret, however, that your experience at Instabill was anything but positive.
Our sales staff are provided guidelines with ample assistance, particularly when starting at Instabill. Our sales staff are expected to make a certain amount of phone calls and answer live chat inquiries to leads and prospective merchants per day. Our most successful salespeople are those who meet their phone/live chat quotas. By doing this, the sales portion takes care of itself. We currently have a terrific staff and we are thrilled to report very high numbers at the end of Q2 and already a strong start to Q3.
While we stand behind out practices, we are certainly proud of our ‘A+’ rating by the Better Business Bureau and our ‘A’ rating by CardPaymentOptions.com.
Thank you again for your feedback. If you wish to continue this dialogue, feel free to contact us at 1-800-318-2713.