This company had great potential, but awful leadership - Customer Success Manager Insite Managed Solutions Employee Review

I cannot say enough good things about Insite and the leadership. I work directly under the CEO, and I have never met such a humble and intelligent individual. The CEO really cares about us Insiters. I have a young child who is constantly sick, and I do not feel guilty when I have to take time off, something that I have experienced from past bosses. My CEO also invests in me as an individual. He has allowed me to grow and expand. The rest of the executive team is also fabulous. They are all intelligent, kind, and awesome people to work with.

I do not have any complaints, and I really thought hard about this question

-Solid PTO and benefit packages -Flexible work/life balance (Though this was more manager specific than whole company) -Had a wonderful manager who was supportive and tried to be as transparent as possible -Met a lot of cool people (Not causation to being good co-workers)

-Work expectations are extremely high with lower end salaries -Lack of tangible feedback or constructive criticism from leadership -Work outside of "work hours" is always expected -Never say no to clients even if what they want is unrealistic so you're expected to still deliver, and when you don't that's when you feel like you're not good at your job -Communication from the C-suite down is a mess, and everyone feels like they're right all the time and expects others to read their minds. A lot of them are in their positions without even doing the job of their department -Extremely high turn over but management doesn't seem to listen or even see the warning signs -Extreme lack of growth/movement opportunities -CEO can't pronounce any name that's not "White" and does it in front of the entire company