Interesting job, but expect high stress, intense workload and limited support - Travel Consultant Inside Travel Group Employee Review

2.0
Nov 16, 2025
Recommend
CEO approval
Business outlook

Pros

- great coworkers - good benefits - interesting job contents - occasional travel to Asia

Cons

- Compensation is low given the amount and complexity of the role High workload and frequent overtime, particularly during peak travel seasons, contribute to ongoing stress and burnout. - Poorly defined role scope, with sales consultants expected to handle sales, operations, and customer support tasks simultaneously, leaving many employees overwhelmed by constant multitasking and inability to delegate secondary tasks. - Management is largely unresponsive to employee concerns, with limited acknowledgment of workload challenges or suggestions for operational improvement. - Key decisions are made by upper management in the UK, often without consultation or visibility for the US team, leading to misalignment and frustration. - Minimal engagement from senior leadership, who rarely visit the US office or participate in team meetings. - Lack of meaningful career growth opportunities or influence over changes that impact day-to-day responsibilities.

avatar
Inside Travel Group Response
3mo
Thank you for sharing your experience and for taking the time to write such a thoughtful and detailed review. We’re pleased to hear you’ve enjoyed the work, the people, and the opportunities that come with the role, which are themes often reflected across Inside Travel Group team members. We also hear the concerns you’ve raised around workload, role scope, support, and career progression. Travel can be demanding, particularly during peak periods, and it’s important to us that expectations, resourcing, and support are clear and sustainable. Feedback like this has been noted and has helped inform a number of operational changes aimed at better supporting our teams. This includes recruiting additional roles to help balance workload, prioritizing process improvements, as well as strengthening local ownership and decision‑making so teams are better supported day to day. While there’s always more to do, these changes reflect our ongoing focus on improving how we operate and how our teams are supported. As a global business, we know it’s important that our US team feels heard, supported, and connected. Our leadership team, both locally and globally, along with our POD team, are always open to conversation and feedback, and we encourage open dialogue as we continue to evolve. We appreciate you taking the time to share both the positives and the challenges of your experience, and please don't hesitate to reach out if you'd like a more direct conversation with a member of the team.

Explore other reviews about Inside Travel Group

3.0
Oct 8, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Wonderful coworkers Nice benefits comparative to the sector Compassionate HR staff

Cons

Disregard for day-to-day workload of staff Complete disconnect between UK and US branches Low pay comparative to workload Company change runs at a glacial pace and is heavily dependent on input from UK headquarters Management staffing decisions are questionable and entry level staffing seems to be treated by throwing talent into a meat grinder Communication of huge changes often feels like an afterthought and is done in needless haste

1
avatar
Inside Travel Group Response
3mo
Thank you for taking the time to share your perspective. We’re pleased to hear your experience with colleagues, benefits, and our HR team has been a positive one, those are areas we care deeply about and continue to invest in. We also recognize the frustrations you’ve raised around workload, pay, pace of change, and alignment between our UK and US teams. These are not easy challenges, and it’s clear from feedback like this that when change feels slow or disconnected from day‑to‑day realities, it can be discouraging for those doing the work. Over the past year, concerns like these have been noted and have contributed to a number of operational changes, including additional hiring, clearer local ownership, and a greater focus on enabling decisions to be made closer to the teams they affect. While progress doesn’t always happen as quickly as we would like, we are committed to improving how we support our local branches and how we balance global consistency with local needs. We also want to emphasize that our leadership team, both locally and globally, along with our POD/HR team, are open to conversation and feedback. Ongoing dialogue is an important part of how we continue to learn, adapt, and improve. We appreciate you sharing such candid feedback and for recognizing both the strengths and the challenges of working at Inside Travel Group.
1.0
Sep 21, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Traveling to Asia occasionally is about it

Cons

Very poor communication of strategy and priorities, political bias of leadership influences staffing choices

2
See reviews by: Helpful|Rating|Date|All