The ‘Dollar Tree’ of association management companies. Where most association management companies are led by the communities team listening and learning from the engaging members, this AMC created one successful strategy 10 years ago and refuses to evolve with the times, taking on more clients that live in the same mindset of “if it worked once it should always work” or “it was so much easier in my day”.
Expressing burnout to upper management is met with “I understand but we aren’t hiring more team members” or to vendors on a call “we are a typical AMC, we have a high turnover because we burn and churn and we have others in the queue”
Whether it be a problem or a formal complaint with a managing partner, know that they are not going anywhere. They can do or say whatever they please, whether that be completely inappropriate or unprofessional they are not held accountable nor is the issue addressed.
The pay is extremely low for livable wages in Chicago, Nashville, and DC. Most management is paid at 6 figures while coordinators and associates of all levels are paid an average of $52k. During negotiations for base pay, instead of providing reasons for pay whether it be experience or season of hiring, “HR” lies about levels and what they are willing to pay, sayings things like “you’ll never find anyone making XYZ at that title” ... when they are more than willing to likely pay that, if not more to males over females.
The onboarding and training process is an absolute mess. Most of the managers at the company as of May 2022, do not properly train new employees because they are either A) completely underwater with work or B) completely incompetent and have been promoted with no knowledge of how to do the actual job.
While the staff hired across most teams is truly incredible, they are quickly burnt out with unrealistic workloads and expectations to work 24/7. “If you receive a message, you need to respond, it doesn’t matter the time or day”. Due to those expectations, gossip, politics and upper management turnover is constantly happening. Instead of discussing why people are leaving and addressing the issues, they insist people are randomly getting offers left and right.
