Average experience - Customer Service Officer Inland Revenue Employee Review

3.0
Nov 11, 2025
Recommend
CEO approval
Business outlook

Pros

Lots of customer contact, usually phone based Generally good training Perform a public service, which can be rewarding

Cons

Pay is mediocre to poor Degree of nepotism/ favouritism, behavioural problems are not well managed. Certain staff appeared to get away actions that were embarrassing to the department and/or would get themselves out of trouble.

Explore other reviews about Inland Revenue

5.0
Sep 1, 2014
Recommend
CEO approval
Business outlook

Pros

They provided ample opportunity for career development and training. Flex time is the best! The co-workers were motivated and doing their best to do a difficult job.

Cons

Sometimes a bit of a cubicle atmosphere (although that is changing) and tax might not be everybody's cup of team. You aren't the life of the party when you tell people you work for a tax administration.

1
4.0
Apr 7, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly people, plus they offered flexi-time.

Cons

Low pay, lots of management changes.

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