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      Inktel

      Engaged employer

      Inktel reviews

      Enjoyed My Time at Inktel - Customer Service Agent/Quality Analyst/Administrative Agent Inktel Employee Review

      4.0
      Nov 27, 2015
      Customer service agent/quality analyst/administrative agent
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoyed the people that I worked with and the opportunities I was given to grow. The training was extensive and people in higher positions than me were often willing to do what they could to mentor me. I was able to move into different positions and contribute to the organization through many facets during my time there. I can honestly say that I wouldn't be where I am as a professional today had it not been for my experience and training from Inktel.

      Cons

      I only left Inktel because of the pay structure and lack of pay increases for the agents while I worked there. I don't know if much has changed in the last 4 years.

      avatar
      Inktel Response
      10y
      We're so glad to hear that you had such a positive experience at Inktel and congrats on your recent move! Thank you for your wonderful response and suggestions - we understand there is always room for improvement. As part of every of our career paths, we collaborate will all areas of our business to identify internal talent that may transition into supervisor/managerial roles and work closely with each individual's pace so they may reach their fullest potential. Although we do not practice an annual merit increase schedule, we do reward high-achievers and provide resources as well as training to help our colleagues with their personal developments. As we continue to grow, we stride to maintain a great environment with solid benefits, and amazing clients to work with. We hope that you are enjoying your new adventure and may our paths cross again in the future, Talent Management

      Explore other reviews about Inktel

      5.0
      May 23, 2026
      Team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Great advancement opportunity Weekly pay for 1099

      Cons

      Accountability for under performing employees is not there.

      1.0
      Apr 5, 2026
      Beauty advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The training schedule and anticipated work hours were very convenient and aligned well with my availability. The onboarding process initially seemed organized, and I appreciated the opportunity to start quickly.

      Cons

      There was a lack of clarity from the beginning. During the interview, I was assessed on chat support, but training was strictly voice-based. This shift in expectations was confusing. Communication and expectations were not clearly aligned between the hiring process and training. There appeared to be little flexibility or understanding when unforeseen circumstances occurred. On Easter Sunday, while in training, I lost power at 1:48 PM due to circumstances outside of my control. Within a short time frame—by 3:07 PM—and despite a 30-minute lunch break during that period, I received a call informing me that I was being let go from the contract. There was no opportunity given to explain, recover, or rejoin training once power was restored. The decision felt rushed and lacked empathy or consideration for real-life situations that can arise in a work-from-home environment.

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