Pros
Some great, hardworking staff who care about the clients and their colleagues. Despite no pay rise they still pay well for the industry.
Cons
Poor communication across all tiers of management. Staff are treated as numbers not people. Recent round of redundancies has shown the organisations true colours, advisors have been selected for redundancy on a very unfair, performance based process that has substantial inconsistencies, Advisors have been compared against each other who work in completely different roles, performance data used for some advisors dates back to 2014/15 and is compared against data used for advisors from the second half of 2016. There has been no accounting for differences in caseloads, changes of caseloads, sizes of caseloads, different roles. It has in the main been completely unfair. HR and senior management have supposedly 'listened' to people's concerns around this process but have been unwilling to change most things. An interview process would have been a much fairer method of selection and if Ingeus was forward thinking and looking for the right staff to deliver the next contract which is primarily ESA clients then this is what they would have done, instead they will be left with a high proportion of advisors who have little experience of working with the client group and actually dont want to and staff who have poor sickness and conduct records but because they have performed well in the 6 months being used for the selection process they will keep their jobs! Come on Ingeus does good work ethic, experience, reliability, not count for anything..... clearly not! The feeling amongst most staff is one of distrust and they have little faith in the company to do the right thing which ironically is one of the Companies values.
