Avoid this company. - Deskside Support Infracore Employee Review

Integrity Core values - Integrity, commitment and trust Every action is grounded in honesty and transparency, doing what’s right for the customer, even when it’s not the easiest path. Trusted Partnership Mindset Infracore strives to be more than a Service Provider, they embed themselves within the business, aligning success metrics and goals. Commitment to Excellence They aim to deliver “best-in-class IT services,” continually raising the bar and investing in people, process, and innovation. Customer-First Responsiveness Fast response times, proactive communication, and a culture of accountability demonstrate how deeply they care about client outcomes. Quality Over Quantity They prioritize well-architected, sustainable IT solutions over shortcuts, delivering peace of mind, reliability, and long-term value. Going the Extra Mile Whether during onboarding, crisis support, or strategic initiatives, they show up fully, with urgency and empathy.

Premium Client Focus Because Infracore holds a high operational standard, they are selective about partnerships and may not be the cheapest option. High-Touch Engagement Model Deep involvement means onboarding can take time, but ensures a strong foundation and long-term stability. Continuous Improvement Culture Their drive to maintain excellence requires ongoing refinement and investment, which may require customer engagement and change management along the way. Scalability Alignment Matters Growth and resource allocation are handled carefully to maintain quality, meaning expansion timing may need coordination with clients’ roadmaps.

Infracore is very much about creating the best culture available. While interviewing I would refer to Infracore as the "Culture" company. They expect a lot of their employees especially when it comes to meeting commitments and taking care of customers. But also invest in each employee to become their best.

Not sure I would call this a con but they are very result oriented. During working hours they will maximize your working effort and output. Some might call it micro-managing, but as you gain more trust, you get less oversite. Seems fair right?