Disaster of a company - Anonymous employee Infios Employee Review

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Internal concerns about the mergers and changes, the new branding needs to gain market recognition. Many of the lifers have left the company or retired.

The flexible time‑off policy genuinely supports work/life balance, and the company consistently shows a “family first” mentality. Mental well‑being is treated as a real priority, and employees are encouraged to take care of themselves. The newly added People Experience Panel gives employees a stronger voice and creates space for meaningful culture improvements. The company has a strong sense of purpose and a commitment to improving both customer and employee experience, reinforced by the new PATH goal structure. The Winfios recognition platform is a meaningful perk — it includes company‑wide recognition for birthdays and work anniversaries, plus peer‑to‑peer shoutouts. The point‑based system is a nice touch, allowing employees to redeem points for gift cards, company merchandise, and other rewards. The planned job restructure looks promising and may help clarify responsibilities and reduce role overload, though its success will depend on how well leadership understands the responsibilities currently absorbed by staff.

After layoffs, additional roles and responsibilities are often absorbed by existing staff, creating overwhelming workloads. This is frequent and seen across the organization. Performance is not always recognized. Raises are said to be performance‑based, but employees taking on multiple roles may still receive a “meets expectations” rating because the expectation becomes doing all roles exceptionally — which is unrealistic. This results in very low merit increases. Merit increase percentages appear to be the same across the board, regardless of workload or contribution. There has not been a cost‑of‑living increase in approximately three years. Leadership communication and alignment are inconsistent, which contributes to confusion, shifting priorities, and unclear expectations