Pros
Products when actually produced are decent quality. Employees do still care about authors, but have no power to help them. Art is overly enthusiastic and shrewd. A real cheerleader for the company and himself.
Cons
Art is embarrassing as a leader, ceo, and operations manager. In a short time, he has reduced the book orders turnaround times from delivering books in 2 to 4 weeks to 2 to 4 months. Did you want a book this christmas? Well, you should have placed the order in July! Doesn't pay his vendor bills which is the only reason why book orders are delayed. The authors are irate and complain but Art doesn't have answers because he doesn't take time to listen or fix anything. If he can turn off his ego and pay some bills, he might end up making things better.