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Infinity Group (UK)

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High Staff Turnover - IT 1st line Helpdesk Infinity Group (UK) Employee Review

2.0
Aug 4, 2025
Recommend
CEO approval
Business outlook

Pros

Provide exposure and experience to multiple IT disciplines. Experienced 2nd and 3rd line staff. Training available.

Cons

Overwork the small first line team. Do not respond well to criticism. Sales focussed to the point of misleading customers to the level of service they will receive. Apprentices treated like full time staff.

Explore other reviews about Infinity Group (UK)

1.0
Jun 24, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some nice people Unlimited holiday when you’re allowed to take it

Cons

Position themselves as a people and purpose led organisation always but realistically they aren’t this. They’re all about the bottom line and when ROI isn’t quick enough, they get rid of people with some lame excuse. Honestly not worth joining. Will work you into the ground, keep moving expectation and goal posts, and when you raise it, they’ll get rid and replace you… rinse and repeat

1.0
May 8, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many of the employees are great.

Cons

SLT are deeply disconnected from the day to day realities of the business. Despite the image portrayed through social media and company branding, there is little genuine regard for employee wellbeing or experience.

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