Don’t Multitask Around Me - Customer Support Infinicept Employee Review

1.0
Nov 9, 2023
Recommend
CEO approval
Business outlook

Pros

The only good thing was the initial benefits when I started. They were dropped for lesser benefits but management would tell you they’re great (laughable).

Cons

Where to start! There was no training at all other than watch two videos on how the poorly made applications work. Knowledge was kept to certain teams so you’d have to email or message asking for help, wait for that person to reply then wait even longer to sit in a meeting to get answer. There were meetings on top of meetings with more meetings where nothing gets done. The low level employee would essentially get talked at by someone who wasn’t their manager about how bad they’re doing. In the next meeting, they’ll be all chipper because upper management was there. I was yelled at for taking notes because a VP of who knows thought I wasn’t paying attention. This is the same person that complained about everything but never had any work to show for themselves. The one CEO was alright but the other was horrible - they know nothing about talking to their employees. Work life balance is “huge” but the only ones that got it were upper management and the ones that didn’t care about their jobs. Infinicept was too afraid to fire anyway due to bad performance and used layoffs as an excuse. My favorite thing is if you did something wrong or if management did not like it, you’d get an email from your manager, their manager and 5 others saying how bad you did. Its just like in Office Space with Peter and the TPS reports.

Explore other reviews about Infinicept

5.0
Dec 3, 2024
Recommend
CEO approval
Business outlook

Pros

*Collaborative and family-like culture even while working remotely *Wonderful benefits *Free membership to Udemy for continued Growth and Development and company paid certifications *Very good work-life balance *Competitive salary *Recognized for talent from colleagues and wage increases *Diversity and inclusion based company

Cons

No cons to speak of

3.0
Dec 26, 2024
Recommend
CEO approval
Business outlook

Pros

The benefits were great and the people I worked with were amazing.

Cons

The product is doing well and but the company has not been meeting their set goals and has gone through 6-7 rounds of layoffs over the past year and a half. There is an air of transparency in the company but at the end of the day there is no warning for layoffs and they always make the situation seem safe when that is not really the case.

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