Previous Employee - Member Experience Manager Industrious Employee Review

Great place to work, with good team members and benefits.

Long hours, multiple tasks, not much guidance.

- Competitive salary and bonus structure - Flexible PTO to support work-life balance - Beautiful, productivity-enhancing work atmospheres and locations - Open and transparent communication from upper management about staff changes, company progress, and profitability

- Upper management varies by region, often being hands-off, non-communicative, and ineffective. - Workplace culture can feel "clique-like," impacting inclusivity. - Facilities are outsourced to unreliable vendors, leading to recurring issues. - Lack of national partnerships to help reduce recurring expenses and LCOS. - Cross-functional partners (e.g., Launch Operations, Billing/AR, HR, IT) are often overworked and understaffed. - Employee Resource Groups (ERGs) are entirely employee-run, with no external consultancy or structured support from relevant teams. - Cheap and unreliable Wi-Fi providers require local troubleshooting, with delayed responses from IT and external IT partners. - Minimal vetting processes for employees, impacting team quality.