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      Included Health

      Engaged employer

      Included Health reviews

      Great company but room for improvement - Anonymous employee Included Health Employee Review

      4.0
      Jan 20, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good culture, smart people, challenging work, a mission that motivates you every day, amazing benefits, and of course the snacks

      Cons

      Lots of people struggle with a lack of opportunities for career development and growth. This is partly the fact that it's a startup, but also a lack on the part of management to prioritize it. Compensation could be better for employees, especially technical. Company was built by (Stanford) MBA's so it feels like problems are approached from a B school mind set rather than one of a technology company, at least compared to past places I've worked.

      avatar
      Included Health Response
      10y
      Thanks for the feedback! I'm glad you are enjoying challenging, motivating work in what you deem a positive culture. And I'm sure you are no small part of that. Re: career development/growth, I'll be looking for your thoughts (swing by anytime!) as we roll out the engagement survey initiatives these next couple of months. Consider also helping us think about infusing not only more tech thinking, but also that from less obvious domains. E.g., as we redesign health care experiences, what might we learn from artists? If creating a forum for this dialogue to occur intrigues you, let's chat.

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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