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      Included Health

      Engaged employer

      Included Health reviews

      Wouldn't recommended - Anonymous Included Health Employee Review

      3.0
      Sep 16, 2024
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      Dedicated, smart coworkers Fairly solid benefits Remote-first culture

      Cons

      Like many pre-IPO companies, this place faces a host of challenges -- including politics, favoritism, and nepotism among leadership and management. These issues are palpable, and their impact varies between teams. Additionally, rather than focusing their mission of better healthcare for all, attention is primarily on optics, metrics, and profit. Business strategies and goals are constantly changing, which means months-long work/ can easily be tossed in the trash. The 401(k) plan was removed years ago, and there have been continuous layoffs since then.

      avatar
      Included Health Response
      1y
      Our people and our mission are what make Included such a special place. But a big part of investing in our people is also ensuring team members feel that authentically come to life in the day-to-day. We take this seriously and will share it with leadership - we can't fall short here, like we did for you. Thanks for your review and all you contributed as part of the team!

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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