Useless Leaders and Managers - Software Engineer Included Health Employee Review

1.0
Feb 13, 2023
Recommend
CEO approval
Business outlook

Pros

If you want to work <20hrs and earn a low-range salary, this is the place. - Easy to coast. Didn't make a difference when I tried vs when I did nothing. Managers didn't seem to know or care enough. - Company incentivizes to avoid ownership. You don't get any reward for taking risks anyways. It makes things easier if you want to do nothing and coast.

Cons

If you want to grow, this is not the place. - Managers are all words no actions. Practically useless when it comes to getting anything done. Along with PMs who don't know anything besides filing useless tickets, they love to plan all year and get nothing done. - Business model rewards sales to bring in any contracts. Often times the contract bakes in something that is not supported by the product. So N clients = N different configurations => unscalable product. - At this company, engineers are just mere developers not problem solvers. Instead of engineers owning the product, PMs and managers own the products. The cherry on top is the organization is divided by stack not by domain. Getting anything done is pretty much impossible. Again, talking to PMs or managers doesn't really help. - They actually treat engineers like garbage. Low pay, gaslighty management, stories I hear / stuff I personally experiences (that I won't share for obvious reasons) and the fact that they started hiring contractors because they couldn't find full time hires all show how leaders really think about the employees. - Because you don't get rewarded for risk taking, no one wants to take charge. This makes getting anything done very hard. Leadership doesn't seem to care as all they care about is giving each other a pat on the back at self-celebratory all hands. - For a company that's been around for awhile, technology is very bad. Engineering quality is sub-par and the quality of engineers has gotten worse after the merger.

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Included Health Response
3y
We will certainly share this with leadership so we can continue to improve. One of our values is "We Seek Diverse Perspectives," so we always value hearing about different experiences, even ones that were challenging. Thanks for your feedback.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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