Probably one of the worst. - Care Coordinator Included Health Employee Review

1.0
Oct 7, 2019
Recommend
CEO approval
Business outlook

Pros

The benefits, the perks, and that’s really it.

Cons

They hire managers who are incompetent and are incredibly disrespectful and lack empathy in all aspects. No recognition unless you’re part of a group. You cannot work in this field and lack empathy. On an employee level there is an awful lot of gossiping and management is aware and does nothing to combat it. On a managerial level, there is just as much gossip and high school girl drama. Do yourself a favor and apply anywhere else!

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Included Health Response
6y
Thank you for taking the time to share your feedback. We take feedback seriously and are committed to continuous improvement to be our best. Our #1 value is Put Patients First and at the heart of that value is our commitment to display empathy in all we do - as we engage with our members, our customers and one another. We hold ourselves accountable to our core values in the decisions we make about our products and priorities and show our employees how important this is with our quarterly peer to peer awards, Grand Rounds of Applause, which honor employees who go above and beyond in displaying our values. Our bi-annual engagement survey also aims to provide employee feedback on whether our executives' actions are consistent with our core values and we've been happy to see consistently high favorable responses (89%) for that question as well. With fast paced company growth, gathering regular feedback is critical for us to continually adapt and evolve as we strive to maintain a strong, connected culture. Thanks for your perspective.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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