Caveat Emptor - Care Coordinator Included Health Employee Review

2.0
Jun 7, 2019
Recommend
CEO approval
Business outlook

Pros

One of the keys to Grand Round's growth is their very solid senior management team as well as board members who have been impactful in the healthcare industry. The company seems to be committed to utilizing the internet and big data to help change the landscape of healthcare delivery to the masses. Grand Rounds had been built on the concept of great experiences for both the patient/customer, as well as the employees. They have a very strong culture that largely expects employees to participate in extracurricular activities that include social justice, local fundraising, as well as a variety of voluntary activities sponsored by the local offices. The pay structure is very competitive, and for their Maine location, I can attest that the healthcare and other benefits are top notch, and employees are allowed great amenities like staff lunches, snacks and other social outlets.

Cons

All in all, Grand Rounds sounds like a very good company, because it is. The challenges lie the fact that many of the managers and leads on the Patient Care team are in positions that they may have no experience in, or that they may not have had any previous management experience and therefore don't have the required skills to manage a team efficiently. The biggest issue with the managers is that they are given goals and they feel the only way to accomplish them is to use fear, uncertainty and doubt as motivators and "coaching" tools. They lack interpersonal skills as well as professional experience, and some, lack the skills to perform the tasks that the staff they manage actually perform. The company professes room for growth, but I'm not sure that the opportunities are for every employee. I applied for two available positions as an internal candidate. The first time, I let the hiring manager know I was applying, but got no interview, nor an explanation as to why I wasn't given an interview. The second time I applied for a position I felt I had qualifications for, but only received a form email saying I would not be selected for an interview. I do know I was an older employee, and did not participate in voluntary after-hours social events or activities. These are the main reasons I have never and never will recommend Grand Rounds as an employer to any of my associates.

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Included Health Response
6y
Thank you for taking the time to offer your candid feedback. I am glad you see a lot of positives in the culture, the genuine commitment to our mission and the senior leadership team. I am sorry that you have been discouraged as you have pursued new roles within the company. Employees' ability to take on new challenges, including taking on new roles, is a sign to us that we are providing opportunities for learning and career growth and we encourage you to continue to explore new roles that interest you. It is helpful to hear your feedback on some of the middle managers as well in order for us to continue to invest in training and expectation setting to ensure all employees are supported in a positive, constructive way consistently by their managers. Please feel free to come to me directly to talk more as well; it would help me understand more about your experience. -- Danielle Snow, SVP Patient Care

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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