Not standing still - very ambitious plan - Anonymous employee Included Health Employee Review

5.0
May 9, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have worked her for 2 + years. There is strong energy around our business, our results and the outcomes we are shipping for our patients. We went to a two product company when we launched Summit at the start of 2017. Initially this was confusing internally but our product team and our leaders have been really helpful. I love the work at Grand Rounds because it challenges me to be my best. It feels like we are hiring much better people each day, which forces me to step up when I can. With a focus on patients., we don’t talk about this much, but it seems like the company wants to be huge and independent. Probably an IPO. We are pushed to think deeply about patient needs and copycat thinking (looking at how other companies do their products) isn’t the way to do it. This is challenging in a way because we are pushed hard for a better patient experience but it’s also satisfying as we are rewarded for independent thinking.

Cons

Our team is understaffed. It would be nice if the recruiting team would grow so we could move faster. I don’t think we are telling our story broadly enough. Have we thought about advertising? Every company meeting we hear from a patient who benefitted from our work. Can we advertise these stories more? It feels like this would help people know us better!

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5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

1.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

1
avatar
Included Health Response
3w
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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