Remote work with unlimited PTO, but no growth opportunities - Customer Experience Specialist InDebted Employee Review

Great team in the US with exciting clients. Lots going on in this company with great growth. InDebted manages to balance being a high-growth tech company with being a deeply human one. Also feel that the work is meaningful, helping customers get out of debt with dignity.

None really, as leadership is open about scaling challenges and working through them transparently

One of the only pros is the ability to work from home.

InDebted has an extremely toxic workplace culture. Six seasoned and knowledgable executive leaders left within a 12 month period. The remaining executive leadership is junior and just executes whatever the CEO wants, because he doesn’t want to be provided with feedback and never wants to hear anything constructive about the culture, or product. Redundancies occur every couple of months without regard to performance or personal circumstances. The reasons for the redundancy are general like “regionalization” or “heading in a different direction”. If you have any questions, you are brushed off and ignored. You can’t even get access to HR to get questions answered. The board and chairman have been made aware of significant challenges with the CEO, COO and CTO and have not acted upon the feedback. They ignore requests to meet or just reply that they “will investigate”. Indebted is an extremely toxic workplace and the most psychologically unsafe place I have ever worked.