Good & Bad Overall (Being Lucky) - Store Associate In-N-Out Burger Employee Review

3.0
Dec 2, 2023
Recommend
CEO approval
Business outlook

Pros

Starts at $18 per hour, offers 401k, offers $1,500 for part time and $3k for full time college students. Free burger every shift.

Cons

1 single 10 minute break for a 4 hour to 6 hour shift, and 2 10 minutes breaks with a 30 minute break for a 6 1/2 hour shift or longer. 10 was never long enough. They are so strict. You can't even say "have a good one" you must follow every rule from corporate to the T. Some rules like handing out lap mats are uncomfortable because most customers are annoyed when I ask and very few are annoyed when I don't ask. But you can't ask, according to management, you must just hand it to them when handing them their card back. I was often blamed (being a lower level) for order inaccuracies even when it wasn't my fault. Also there is so much favoritism. I watched new people go from being hired all the way to working on board (level 5) all while being level 2 to 3. What took me 2 years took some people 6 months and they weren't even working more hours. For the people working 8 hour shifts, they were working on board within months of being hired. The reason that's so important is management and higher levels treat you with respect and you aren't blamed when something goes wrong during a rush unlike the person on handout, drive corner, the Frontline, handheld, or pay window which are all lower level positions. For the additional money per hour idk if it was worth it. It's also so busy reminds me of Costco if Costco was just a fast food restaurant. Management also had unreal expectations of protocol on the lower levels that would rather take too much time for how busy we were like using the chop gloves for cutting tomatoes or the lap mat thing. Before I was fired, we had to start putting the straws in the drinks and leaving the top of the paper on the straw and taking it off as we hand it to the customer for Aesthetic. Also if you don't shave for 1 day and you have 5pm aftershave you can't work. So strict. Barely got 25 hours a week at most.

Explore other reviews about In-N-Out Burger

5.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

California is a beautiful place.

Cons

There is more to grow towards.

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

In-N-Out Burger is largely a company that is exactly what they appear to be. Truly committed to superior product quality and incredible customer service. While there are always some low performers/bad eggs in any company, it is few and far between at INO. It is a company where performance is acknowledged and rewarded, and the company is phenomenally supportive and spends a lot of money to reward performance (trips around the world for hitting goals, etc. INO pays incredible wages and gives you ample opportunity to make more money and achieve trips and such by hitting your goals. Because they pay so well across the board, if you are a store manager you tend to have the pick of the best applicants, as you're not paying anything close to minimum wage.

Cons

Schedule can be a bit demanding at times if you're in Management, but you are handsomely compensated. If you get under a Manager or Divisional Manager who isn't fair or seems unreasonable, that can be a challenge to navigate. Fortunately, these people are few and far between, and HR is very fair and will go to bat for you if needed,

See reviews by: Helpful|Rating|Date|All