Clearly going through something and on life support - Client Experience Manager Imagine360 Employee Review

Thank you for taking the time to share your feedback and for your contributions to Imagine360. We appreciate the perspective that comes from such long tenure. We’re glad you highlighted the flexibility, benefits, and PTO as positives. At the same time, we recognize the concerns you’ve raised around workload, communication, and team structure. Periods of change can be challenging, and we know they can impact both employee experience and client delivery if not managed carefully. We want to share that our organization is in a strong and growing position today. As our client base expands, we’re adding new team members and investing in our teams to support our clients and members effectively, while also focusing on improving communication, strengthening collaboration, and ensuring employees have the support they need to succeed without burnout. Your feedback around leadership and overall effectiveness is important to us. As a company operating in a highly specialized space like reference‑based pricing, we recognize how important it is to have a leadership team that brings a range of perspectives, experiences, and expertise to the table. We’re committed to continuing to grow and evolve in this area as we strengthen how we support our employees and deliver for our clients. Thank you again for your honesty and for the time you spent with us. Feedback like yours plays an important role in helping us improve as we continue to grow.