4.0
Sep 20, 2018
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
IL treats their CSMs pretty well; they listen to the needs in the field and make the changes needed to the job more effectively and efficiently. The VP of Customer Success has a strong vision and provides the tools to do the job. Overall, a great position with solid leadership.
Cons
The product development teams have been slow to change program features and functions and the CSMs regularly take the heat in the field for it. Provisioning teams are under-trained and over-worked. The technical side of IL is suffering and holding the company back.