Pros
Pros: Previously a good career.
Amazing clients to work for.
Great coworkers (excluding the Executives).
Please avoid at all costs. There were no longer any "pros" to working there left. The health insurance was poor, the leadership "led" by screaming and stamping their feet while doing no actual work and wasting SO much money, arbitrary layoffs were a quarterly experience while watching more and more of leadership's unqualified golfing buddies get hired, they worked all their employees to the bone with zero support or without giving them the means, they've completely destroyed this company in only a handful of years after it stood strong, proud and scrappy for over 25 years. Beware. It is in a very unstable place. The only "safe" jobs are executives hired within the last two years.
Cons
Cons: company was sold in 2023. Private equity does not belong anywhere near healthcare or healthcare software and hopefully soon laws will catch up to their predatory tactics in business acquisition. This insane conflict of interest and morality had become apparent over the last few years. They abused their employees, had shifted fully to a culture of "blame", hired their inept finance bro buddies and are still laughing the entire way to the bank. They will have successfully sucked out the remaining soul of this once amazing company within the next year for anyone left. Loyal clients are noticing, too. How can we get more money when you've effectively destroyed all positive relationships with clients, employees...everyone but the "investors". I can only hope that the higher ups in this company would gain some basic human decency at some point, but the truth is they simply don't have the capacity. There were NO layoffs for 25 years in this company before the ownership and leadership change, it was even boasted about on the website. They've bloated the company to make it appear to be healthy, from 100 employees to over 300+, do not be fooled by this. They keep removing anyone with actual experience in the fields their products cover, while all the Leadership hires have NO experience in any emergency medicine fields. This would be fine, if they made up for it with decent leadership abilities, but none of them had any people, or "soft" skills!! No people or management skills whatsoever!! They came in, fired their teams, and then completely destroyed their products to say it wasn't making enough money like they couldn't possibly have been the main contributing factor to the decline. Whoever is responding to these reviews that there are "only a few unhappy people" is truly out of touch or has never worked in a healthy organization during their company-hopping. They took a workforce that truly believed in the mission and somehow managed to fumble it, they basically had a functioning place full of people with genuine care, expertise and strong investment in the company and SOMEHOW made all the employees with few exceptions no longer believe in the mission (considering the mission used to be helping to make the world better and now it's just make as much profit as you can in five years before you unceremoniously sell it off). May their portfolio prospects dry up before they can cash in further. Look up lawsuits against WCAS if you truly want to work here and decide for yourself if that kind of behavior from our shareholders isn't a deal breaker.