Upper management doesn’t actually work in the field so they become very disconnected. Sure, visits happen, but we never see real-world, in-the-moment interactions with customers. They don’t pick up a phone. They don’t greet guests. They don’t show how to sell. We are given simulated videos and remote training. Never hands-on.
The CEO is threatening jobs and publicly calling out certain employee calls on company calls. This tells me that he does not trust the people under him. If he doesn’t, how should I? It is a poor example of professionalism.
