Repetitive work and difficult customers - Customer Service Representative ITSM Employee Review

- free drinks - local restaurants

- management don’t know how to do their job and fire you since they can’t handle things - supervisors and team leaders are dating which is a direct line of conflict. - it isn’t what you know it’s who you know - training is about 6 weeks then you are on your own to learn everything new as the training covers about 15% of what you actually do - turnover is massive, 7 hiring groups a year of 30 people. You’d be lucky to find anyone lasting more than 6 months - there review process is counter productive and ask to much for paying bare minimum - jobs best suited to working visas looking to make a quick $

Fantastic work culture best I've ever had Really social with events and a very multicultural workplace Free food and drinks at times

Really low salary for the work that was being produced and minimal increases however, some people getting huge bonuses whilst others got pittance. Managers getting into their role due to tenure and not because they're actually suitable for the role