Pros
I recommend advancing as soon as possible. They promote from within to save money on paying qualified professionals. But don’t wait or you will become jaded. Become a manager, pad your resume’ and then get a better job.
Cons
They are very cheap. My spa needed support staff on weekends and corporate refused to pay for more than one person to work the desk, phones, walk ins, and overall guest services. This lead to many scheduling mistakes, unhappy clients, and high turn over. The professional staff is severely underpaid based on what they charge. While most spas pay an hourly, commission and gratuity- Ism only pays and hourly plus gratuity. With 10 years of experience in luxury spas, I took a huge pay cut to work for a known name in hospitality. But, don’t be fooled by the promises the managers make during your interview. They will tell you that you can make twice as much as you likely will. You will never get enough hours at most of the spas to qualify for medical. I personally resigned as a corporate trainer because I was encouraged to lie to new hires and I couldn’t do it. Huge Con- managers are rarely at the spa, and rely on an hourly employee to pick up the slack. They have the highest management turn over that I have ever seen in our industry.