Poor Case Management - Investigator ISG (MA) Employee Review

2.0
May 23, 2017
Recommend
CEO approval
Business outlook

Pros

Good part time job which allows for freedom of being out of an office

Cons

I've worked as an investigator for 28 years so I kind of know what I'm doing. Unfortunately, the Case Managers are all in their early 20's and some don't have a clue. Their communication skills to the field workers are poor and try & blame others for their mistakes. I went through 3 Managers in 3 years, the first, Jesse, was awesome, the next 2, not so much. Training is lacking, help with their tech is non-existent & pay structure is backwards. Cases are paid on a flat rate, ex. 1 1/2 hour round trip, 45 minute statement, 20 minute to write report=$75.00. If your lucky to be able to do 2 or 3 cases a day, its not bad, however that rarely happens.

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5.0
Nov 17, 2025
Recommend
CEO approval
Business outlook

Pros

Low expectations, easy workflow, laid back case manager

Cons

Low caseload, no raises, repetitive caseload

4.0
May 8, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good work cases, nice case managers

Cons

repetitive cases at times, slow work flow

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