Does IRS pay their employees well?

According to anonymously submitted Glassdoor reviews, IRS employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at IRS. This rating has been stable over the past 12 months.

How satisfied are employees working at IRS?

53% of IRS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IRS 3.8 out of 5 for work life balance, 3.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (232) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (112) , Contact Center Representative (69) , Data Transcriber (59) , IT Specialist (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Excellent to work and great benefit" ((in 563 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 216 reviews)); "Great work life balance as far as hours (M" ((in 173 reviews)); "The money and the people are great" ((in 113 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 89 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 208 reviews)); "The training is horrible and does not prepare you to do the job." ((in 152 reviews)); "They can't get any good managers!" ((in 118 reviews)); "Upper management, blackballing and out of date technology" ((in 32 reviews)); "Nepotism is also a problem" ((in 17 reviews))

What are employees saying about IRS redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IRS redundancy and their outlook for job security at IRS in 2026.

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It WAS okay - Contact Representative IRS Employee Review

3.0

Feb 24, 2025

Contact representative

Recommend

CEO approval

Business outlook

Pros

-There is was lot of room for growth and movement -It is very difficult to be fired for performance. They spend a lot of time training you, so they will try to do a skill-up and reevaluate before they let you go

Cons

-This current government administration is gutting us. I don't expect to be here after tax season, but my end could come much sooner. -This position requires a lot of research. The work that we do does not match what we are paid. -There was a 2% pay increase since last year, but a 13% insurance premium increase wiped that out.

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5.0

Jun 27, 2026

Revenue agent

Recommend

CEO approval

Business outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0

May 26, 2026

Internal revenue agent

Recommend

CEO approval

Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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Jobs at IRS

Contact Representative

Individual Taxpayer Advisory Specialist

Individual Taxpayer Advisory Specialist

Individual Taxpayer Advisory Specialist

Appeals Officer (Exam)

Birmingham, AL

US$126K - US$197K /yr

(Employer provided)

View job

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