Tax Examiner - Call Center Customer Service Representative IRS Employee Review

3.0
Nov 6, 2015
Recommend
CEO approval
Business outlook

Pros

The IRS has great benefits. Health, medical and dental insurance at a very low cost, life insurance, matching 401K. The hours are regular, and can be flexed depending on your preferences. There is overtime offered depending on the work load and time of year.

Cons

Most employees are seasonal, meaning they are called to work during busy times, and furloughed when the work slows down. It is difficult to get a permanent job. While the benefits are compelling, the atmosphere is extremely negative, with little encouragement, reward or positive feedback. All work is minutely reviewed for errors, and only mistakes are noticed. When a mistake is found, not only the individual is penalized, but the entire team suffers. The negativity overflows and colors all aspects of the job, making it extremely difficult to maintain a good attitude. The competency and personality of your team manager is key to enjoying your job. A good manager makes the job bearable, while a bad manager will make the job unbearable. Unfortunately, managers are not chosen based upon competency and skill, burt on seniority and politics.

Explore other reviews about IRS

5.0
Feb 26, 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Very good team environment to work.

Cons

None as good to work

3.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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