Not bad, if you don't mind call center work. - Customer Service Representative IRS Employee Review

4.0
Mar 16, 2015
Recommend
CEO approval
Business outlook

Pros

The job has some flexibility in shift, mostly when you start/leave. Usually during the day. The people are generally nice, intelligent, and willing to help if you have a question. Programs are pretty straightforward. Training is pretty good.

Cons

Massively regulated when you are there. Deviation of more than a few minutes from the schedule given to you at the end of the previous week often requires an e-mail to your manager. Lots of information to try to remember, or remember where it is. Programs sometimes fail, requiring you to default to the DOS-style interface for the server program, which is not intuitive at all. You are trained on the old system, but little chance to keep refreshing that knowledge, since use of several tools is required. Career advancement takes a long time unless you are perfect all the time, and even then it depends on the budget, which can change drastically.

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5.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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