Not what I expected - Contact Representative IRS Employee Review

3.0
Jul 22, 2014
Recommend
CEO approval
Business outlook

Pros

Federal employment has great benefits. The position comes with training however it is far from what you need to be fully prepared. It can be interesting if you like dealing with complex tax questions and constant change.

Cons

Once in the IRS it is not as easy to move to different positions as believed. The service centers are call centers and run like commercial call centers with the same demands for handling time, etc. and your work is randomly reviewed several times a month which is what defines your entire month. Supervisors are moved around frequently and without warning and your work/life satisfaction can change overnight. Layoffs come with very short warning and sometimes the same day. The hours are challenging 6am to 2:30 pm. For some that works for others it's exhausting. The other shift available is 3pm to 11:30. You can not file a extension or an amended return or have an installment agreement for taxes owed so make sure you get it right and paid in full. The current political environment has resulted in longer layoffs, sequestration, no pay increases for 3 years and then only a 1% increase, and no more education benefits.

Explore other reviews about IRS

5.0
Feb 26, 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Very good team environment to work.

Cons

None as good to work

3.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

See reviews by: Helpful|Rating|Date|All