Contact Representative - Contact Representative IRS Employee Review

4.0
Sep 5, 2016
Recommend
CEO approval
Business outlook

Pros

I worked since year 2006 and found the management very supportive on employees career advancement. A lot of training year round to update the IRC knowledge and customer service technique over the phone. I got promoted from GS-5 to GS-8 without competitive one grade per year. Fair pay and pretty good medical, sick pay, and retirement TSP matching.

Cons

Difficulties in handling calls from all over the world. People who are frustrated whenever dealing with the IRS. Since the budget cuts many years ago, callers have to wait few hours before getting someone on the phone. Long working hours non-stop talk on the phone is hard.

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5.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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