Overworked and underpaid - Technical Support Analyst IRIS Software Group Employee Review

Thank you for taking the time to leave a review. We’re delighted to hear you recognise our fantastic colleagues who work together to make an IMPACT and our amazing flexible working policy that allows our employees to work from the comfort of their homes. We’re very proud to be a Real Living Wage employer, this means we commit to paying a fair wage to cover at least the real cost of living in the UK as calculated by the Real Living Wage Foundation. We’re passionate about paying our employees fairly and competitively to reward their dedication and hard work. We’re proud to run a companywide annual salary review process each autumn, which includes external benchmarking data, to ensure we’re paying the market rate. We are proud to run an annual review to ensure consistency and fairness in assigning increases and to help close our gender pay gap. We also offer pay scales in select departments (such as Customer Support) to enable employees to grow their salaries as they develop their skills. We’re very proud to have celebrated 40 promotions in the Customer Services teams in the last 12 months. We’re also delighted to offer all permanent employees an annual bonus entitlement, which usually pays out in July. In Customer Support, we also offer employees a quarterly bonus to support their regular earnings. Along with competitive salaries, we also understand the importance of ‘total reward’ – we invest significantly in progression opportunities, internal and external training, regular feedback and recognition through our range of awards, extensive employee wellbeing support, and investment in volunteering and charitable initiatives. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please contact EmployeeFeedback@iris.co.uk. Kind regards, the HR team