First line support - First Line Support Associate IRIS Software Group Employee Review

Thank you for taking the time to leave a review. We’re delighted to hear you appreciate the fantastic people at IRIS, and that you enjoy our range of benefits which can be tailored to suit all our employees’ needs. We’re passionate about paying our employees fairly and competitively to reward their dedication and hard work. We’re proud to run a companywide annual salary review process each autumn, which includes external benchmarking data, to make sure we’re paying the market rate. We also offer pay scales in select departments to enable employees to grow their salaries as they develop their skills and operate a range of generous bonus and commission schemes to recognise and reward hard work. In customer service, the analysts have the opportunity to increase their salary twice a year by achieving milestones relating to knowledge in the products and achievement of objectives (CSAT and Quality). In addition, we operate a quarterly commission scheme, where analysts can earn commission by achieving quality targets. This scheme focuses on rewarding colleagues for delivering good quality for our customers. We’re always looking for ways we can improve, and we would welcome any further feedback. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. Kind regards, the HR team