Awful - Anonymous employee IRIS Software Group Employee Review

Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. We are proud to run an extensive induction training for our Customer Support team that usually lasts 2-4 weeks, depending on the products. This is delivered by our Customer Service experts who are able to bring the training to life with their own experiences. The training is a blend of customer service, legislation, product and process training with practical activities. There are also opportunities to shadow experienced colleagues, so that your learning journey continues in the role with regular up-skill training. In addition, to support our employees and build their knowledge, we have recently launched a brand-new IRIS help hub, which provides individual help centres for our range of products. This includes 18 help centres which provide information and knowledge articles on the products for both colleagues and customers. Our content design team are continually working with the business to grow the number of help centres available. We are also delighted to provide a variety of routes for progression, from increasing product knowledge as a Customer Analyst, joining management within Customer Services, or moving to our Professional Services, Development, or Product teams. Since the start of 2021, we are proud to have celebrated 45 promotions, role changes, and horizontal moves in Customer Support. For our high performers, we have launched our annual High Potential Programme to provide our employees with opportunities to progress their careers with us, through networking sessions, webinars, and other development activities We are sorry to hear that this was not your experience. If you would like to discuss in more detail, please reach out to Imogen Mitten, your dedicated HR representative. We’re always looking for ways we can be the best we can be, and we would encourage you to contact EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team.