Strong Leadership, Innovative, Great People - Customer Care IPSY Employee Review

4.0
Nov 3, 2020
Recommend
CEO approval
Business outlook

Pros

- Constantly adapting and innovating to stay competitive - Very smart and strategic people in senior leadership, many of whom have been here from the very beginning, and have ensured the company's success year over year - High growth environment - lots of opportunity for internal promotions and professional development through project-based work - Some of the best people I have ever worked with, with mentors and life-long friends among them - people here truly care about doing good work and pushing themselves to be better - Personally I have grown SO much as a professional here due to having access to strong, committed leaders who make time for coaching their employees - Strong focus on and action behind learning and development and inclusion and diversity initiatives - Senior leadership listens to employee feedback and takes actions on improvements - There's time for fun, although we work very hard!

Cons

- Company sometimes under invests in employees (especially when it comes to internal promotions) - the culture is very a much a "prove yourself first, then get rewarded later" even if you're already a high performer - Roadmap can be chaotic and timelines are very aggressive - Project Managers have a very tough role to play

Explore other reviews about IPSY

5.0
Jul 5, 2025
Recommend
CEO approval
Business outlook

Pros

Good work life balance Coworkers are a pleasure to deal with Remote First company

Cons

Remote setting is not always best for important meetings

1
avatar
IPSY Response
10mo
We love hearing that flexibility, work-life balance, and your teammates are bright spots in your IPSY experience. We hear you on the challenges that come with remote meetings—finding ways to stay meaningfully connected is something we’re always working on. With appreciation, IPSY People Team
3.0
Mar 25, 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

- Remote first - Kind coworkers - Fun brand

Cons

My entire career has been built on digital transformation/migration projects, but IPSY showed me a new kind of chaos. A very immature project management function coupled with constant rebrands, shifting priorities, and last-minute legal changes made it feel like they were trying to rebuild the car while it's already rolling downhill. Still a spreadsheet place. Product requirements constantly got buried in Slack. (Why are we so afraid of email?) Disjointed processes and minimal communication to contractors. (It's often the norm to treat contractors like secondary citizens, but most places will at least communicate info relevant to your job). Seems like a bad idea to lay off tech team members midway through a delayed transformation project.

1
avatar
IPSY Response
1mo
Thank you for sharing your experience. We’re glad to hear that our people and brand made a positive impression. We understand that transformation work can feel complex, especially in a fast-moving environment, and we’re continuously working to improve clarity, communication, and how we support all team members, including our contractor community. We appreciate your perspective and wish you the best in your next chapter. With care, – IPSY People Team
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